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Suburban Propane is located in 4845 Us Ave, Plattsburgh, NY, 12901. To communicate or ask something with the place, the Phone number is +1 (518) 561-2290. You can get more information from their website: http://www.suburbanpropane.com/location/plattsburgh-ny?utm_source=bing&utm_medium=maps&utm_campaign=olm&utm_term=olm209c. The coordinates that you can use in navigation applications to get to find "Suburban Propane" quickly are 44.675174713135,-73.445533752441
|Phone:||+1 (518) 561-2290|
|Address:||4845 Us Ave, Plattsburgh, NY, 12901, United States|
|Toll-Free Number:||(800) 776-7263|
|Payment methods:||Visa, MasterCard, Discover, Check, Cash|
|Social links:||Facebook , Twitter|
|Monday:||8:00 AM - 5:00 PM|
|Tuesday:||8:00 AM - 5:00 PM|
|Wednesday:||8:00 AM - 5:00 PM|
|Thursday:||8:00 AM - 5:00 PM|
|Friday:||8:00 AM - 5:00 PM|
|Saturday:||8:00 AM - 12:00 PM|
Don't fall for their "budget" scam. They hook you in to using them for your fuel server and tell you how much you're going to save then at the end of the budget period you're left with a $2,345 bill. I have had suburban in the past so they should know how much fuel usage I have. I was paying $145/mo and when I saw that my remaining balance was getting bigger and bigger I bumped it up to$200/mo and still ended up with a ridiculously high balance. Since 5/24 I have paid $1,230 ...and am trying to chip away at the balance but let's face it, people get in budget plans because they don't necessarily have $2,345 laying around. On top of that they're charging me late fees which so far have totaled almost $80. Additionally, we had not had our furnace serviced in the 2 years we had spent in our home so we thought before the 3rd winter we should do so. After their technician came out, cleaned the furnace and changed the nozzle, we started smelling a combustion smell every time it kicked on. It progressively got worse and black smoke was rolling out the chimney. A different technician came back out (now a month has passed) and had to essentially chip away all the creosote that had formed in the furnace and exhaust pipe and adjusted the nozzle.There was black dust all over my laundry room where my furnace is located. Another couple of weeks pass and don't we start smelling the combustion again! A third technician came and finally fixed everything. He basically told us that the nozzle was dumping too much fuel to be burned off which was causing the problem. Mind you, Suburban has been unwilling to reduce our bill by any amount although we unwittingly used more fuel than we should have either by their crappy technicians or a miscalculation by crappy sales representatives. To put their budget miscalculation into perspective, I would have had to pay almost $200 more per month than I had been told (approx $350/mo, instead of the $145 that I was paying.) I must also add that our usage of fuel could not have changed that much from one year to the next. We have 6 heat zones in our home, 3 of which were kept off. The others were set at 67°. Our hot water use should not have changed too much either since our family dynamic had not changed from the previous year. So, fast forward to today, after numerous harrasing and threatening phone calls they have come out and locked our tank. Steer clear of Suburban. They are a failing business and will not do right by you.
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